As middle managers thin out, companies hand sales training to AI simulations [Yahoo! Finance]
ServiceNow, Inc. (NOW)
Last servicenow, inc. earnings: 4/29 04:10 pm
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Source: Yahoo! Finance
ServiceNow said its AI coach helps reduce training time, boosting seller confidence and performance. Despite early wins, the tools are quick to show their limits as machines. While companies are going all in on AI to boost their sales , hitting revenue targets has never been harder. To improve how pitches land, enterprises are embracing a tool that has gained traction since ChatGPT launched : AI sales coaches. These systems simulate customer conversations, letting sales reps practice pitches in real time with AI personas that act like buyers. The tools then score performance and deliver personalized feedback, supplementing manager-led coaching and static training with an interactive, repeatable practice. AI in Action explores how companies are implementing AI innovations. The shift comes as a key part of sales training is breaking down. Companies are cutting middle managers to boost efficiency, and those who remain oversee larger teams and spend less time mentoring employ
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