Global Insurance Provider Selects 3CLogic to Streamline AI and Contact Center Capabilities with ServiceNow [Yahoo! Finance]
ServiceNow, Inc. (NOW)
Last servicenow, inc. earnings: 4/29 04:10 pm
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Source: Yahoo! Finance
ROCKVILLE, Md. April 25, 2024 /PRNewswire/ -- 3CLogic , the leading Conversational AI and Contact Center solution for ServiceNow®, today announced its selection by a global insurance provider to replace its existing contact center infrastructure as part of a larger CX transformation effort. The strategic decision is designed to complement the organization's use of ServiviceNow's Financial Services Operations (FSO) offering leveraged across a number of its existing product lines including Customer Warranty Claims, Roadside Assistance, and Home Warranties. Serving millions of customers worldwide with innovative insurance and protective products, the organization required a solution that would enhance its recent investment in the ServiceNow platform as it works to transform its end-to-end customer service operations. The deployment will incorporate several of 3CLogic's AI-powered capabilities purpose-built for ServiceNow, including Conversational AI, Speech Analytics, and AI Performan
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