How ServiceNow uses internal AI pilots to launch successful customer tools [Business Insider]
ServiceNow, Inc. (NOW)
Last servicenow, inc. earnings: 4/29 04:10 pm
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Source: Business Insider
The software company said it launched more than 240 AI uses between 2023 and December 2025. Kellie Romack, the company's CDIO, shared the timeline for these launches. When Chris Bedi joined ServiceNow as chief digital information officer in September 2015, he oversaw a small team of data scientists focused on AI and machine learning development. Fast forward to 2023, when ServiceNow was piloting applications of generative artificial intelligence internally, with a focus on 15 ways the tech could automate employees' repetitive tasks . No longer seen as just a range of tech products for internal stakeholders, these pilots were designed to pave the way for ServiceNow's AI offerings for clients. In May 2024, Bedi became the company's chief customer officer, and Kellie Romack, who the company hired in 2022 as its senior vice president of digital technology experiences, became CDIO, underscoring ServiceNow's strategy of developing AI tools internally before rolling them out to cust
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