Microsoft Office prices going up 20% for some business clients unless they move from monthly to annual subscriptions [CNBC]
ServiceNow, Inc. (NOW)
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Source: CNBC
By pushing more users to annual subscriptions, Microsoft can potentially have better visibility into its revenue and reduce concerns about customer churn. Some partners are pushing back, taking to Reddit to complain and signing a petition at Change.org. Microsoft is using its market dominance in productivity software to force some customers of its Office suite into a big decision: pay more or commit to a longer subscription. In 2022, Microsoft is rolling out what it's calling the New Commerce Experience for Office, revamping the way customers buy its software through business partners. While the company hasn't publicly announced a specific price change, it has informed partners that organizations paying by the month will face a 20% hike unless they move to annual subscriptions. For Microsoft, the opportunity to lock customers into longer arrangements means potentially better visibility into revenue and less concern about churn, a critical element of subscription businesses. Sof
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