Using Unstructured Content For Agentic AI: A Big Enterprise Bottleneck [Forbes]
ServiceNow, Inc. (NOW)
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Source: Forbes
A number of vendors are working to help them address these challenges. ... More getty Following a research note I published this week on the GA release of Box Extract , I wanted to examine how other vendors are enabling organizations to optimize enterprise content management and unlock value using agentic AI. The major bottleneck isn't just technical — it's organizational and governance-based. Enterprises possess vast repositories of unstructured content, but lack both the tools to extract actionable meaning from it and the operational frameworks to govern and route that extracted intelligence reliably through their AI systems. This is why vendors like Box are treating content management as foundational infrastructure, not just storage, for AI-driven operations. (Note that Box and some of its competitors are advisory clients of my firm, Moor Insights & Strategy.) This shift is important because failing to adequately address unstructured data creates a compounding problem for e
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