Top Independent Research Firm Names Nuance a Leader in Digital-First Customer Service
Nuance Communications, Inc. (NUAN)
Last nuance communications, inc. earnings: 2/5 04:18 pm
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US:NASDAQ Investor Relations:
investors.nuance.com/investor-relations
Company Research
Source: GlobeNewswire
BURLINGTON, Mass., April 14, 2020 (GLOBE NEWSWIRE) -- Nuance ® Communications, Inc. (NASDAQ: NUAN) today announced Forrester Research has identified the company as a Leader in “The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020” report1. In the report, Forrester recognizes Nuance for “leading with conversational AI embedded in its digital suite,” and gives the company a “differentiated” score in the Chatbots, Routing and Queuing, Market Approach and Vision criteria. Nuance was also noted for its global presence, mature professional services, partner relationships and industry focus in financial services, telecom, healthcare, travel and retail putting it in a position to be best suited for enterprises with large global footprints and high interaction volumes. Nuance is repeatedly recognized for its technology leadership including being named as a Leader providing “mission-critical, enterprise-grade conversational AI,” in the “The Forrester New Wave™: Conversa
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