Mosaicx Unveils AI-Native CX Platform at CCW Las Vegas [Yahoo! Finance]
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Source: Yahoo! Finance
OMAHA, Neb., June 05, 2025 (GLOBE NEWSWIRE) -- Mosaicx , a pioneer in customer experience, today announced the launch of the next era of its Engage product. The company will demo the next-generation AI-native platform at Customer Contact Week (CCW) in Las Vegas from June 9-12. Building on 30 years of CX experience, Mosaicx, part of WestCX, within the West Technology Group portfolio, brings to market a transformational leap in customer engagement, delivering intelligent, adaptive, and seamless experiences for enterprise organizations. Engage enables natural, personalized self-service conversations across every channel Mosaicx supports, including voice, SMS, email, and web chat. Mosaicx embedded intelligence at every layer of the AI-native platform, proactively anticipating and resolving customer needs by unifying data and context. Unlike legacy solutions being retrofitted with AI, Engage replaces rigid, intent-based workflows with seamless, adaptive interactions. “Engage reflects
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