Leading By Obsession: Two Tech CEOs Share Their Secrets [Fortune]
PagerDuty, Inc. (PD)
Last pagerduty, inc. earnings: 3/18 04:05 pm
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Source: Fortune
Pinterest The CEOs of two fast-growing tech companies, PagerDuty and Intuit, confessed on the stage of Fortune’s Brainstorm Tech in Aspen, Colo. to a shared obsession—with understanding customer pain points. It’s not as kinky as it sounds. The revelation came at the top of a conversation on “leadership” led by PagerDuty boss Jennifer Tejada, who joined as CEO shortly after the company became a unicorn—the techie term for private companies valued at $1 billion or more—and guided it through a successful initial public offering in April, cited customer focus without a moment’s hesitation. “Every hour of every day, you’re thinking about your customer,” she said. Sasan Goodarzi, CEO of online tax preparation software maker Intuit, which has navigated several waves of technological change since it premiered in 1983, readily agreed. “We were born in the era of DOS,” he said. “The only way to do that is to fall in love with consumer problems, not our solutions.” But the two also agreed keepin
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