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Are You Providing A Frictionless Customer Experience? [Forbes]

Pegasystems, Inc (PEGA)  More Company Research Source: Forbes
Last pegasystems, inc earnings: 5/7 04:05 pm Check Earnings Report
US:NASDAQ Investor Relations: pega.com/about/investors
PDF Are You Providing A Frictionless Customer Experience? Alan Trefler. Founder & CEO of Pegasystems, delivering his keynote at PegaWorld 2019. IMAGE © Pegasystems Today’s customers expect more than ever before. They don’t just want ­– they demand The Convenience Revolution This was also one of the major themes at the recent in Las Vegas. Business processes, for both the customers and employees, must get better – as in, easier. Alan Trefler, CEO of Pegasystems, made this point clear in his opening keynote. For example, one of his slides showed the multiple ways that customers can connect with the companies they do business with. On the business side, we call this omnichannel all channels Consider that when we think of the customer, the concept of channels means nothing. Customers just want to communicate with the company the way they prefer. They want to connect, whenever they want, however they want – period! Meanwhile, inside of the organization, the employees who support customers need [Read more]

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