Consumers Demand More from AI-Powered Customer Service, Says Research [Yahoo! Finance]
Pegasystems Inc. (PEGA)
Last pegasystems inc. earnings: 4/29 04:05 pm
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Source: Yahoo! Finance
New Pega study suggests businesses using AI aren't meeting customer expectations…yet WALTHAM, Mass., February 25, 2026 BUSINESS WIRE )--Consumers don't yet trust artificial intelligence (AI) to give them the customer service experiences they demand, according to research conducted by Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company™, and YouGov The study polled more than 4,700 consumers from North America and the United Kingdom on consumer perceptions of artificial intelligence and how businesses use it. It found consumers are fed up with inaccurate, unpredictable AI-driven experiences, pointing the finger of blame not at the technology itself, but instead at the way businesses are using it with them. Two-thirds (64%) of consumers reported they are either "not very confident" or "not at all confident" in the way businesses use GenAI when interacting with them, while more than half (53%) lacked confidence that organizations use GenAI responsibly. This dis
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PEGA
News
- Pega Blueprint Updates Make Vibe Coding Enterprise ReadyBusiness Wire
- Pegasystems Inc. (PEGA) Presents at Citizens JMP Technology Conference 2026 Transcript [Seeking Alpha]Seeking Alpha
- MetLife, Unum Group, Wells Fargo, AWS, and Cognizant to Keynote at PegaWorld 2026Business Wire
- 3 Stocks Under $50 We're Skeptical Of [Yahoo! Finance]Yahoo! Finance
- Assessing Pegasystems (PEGA) Valuation After 2026 Outlook And Cautious Optimism On AI-Driven Growth [Yahoo! Finance]Yahoo! Finance
PEGA
Earnings
- 2/10/26 - Beat
PEGA
Sec Filings
- 3/5/26 - Form 4
- 3/5/26 - Form 4
- 3/5/26 - Form 4
- PEGA's page on the SEC website