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Stock impact report

Pega Is Showing Companies How To Put Empathy Into Their Workflows [Forbes]

Pegasystems Inc. (PEGA) 
Last pegasystems inc. earnings: 4/29 04:05 pm Check Earnings Report
US:NASDAQ Investor Relations: pega.com/about/investors
Company Research Source: Forbes
When you think of systems and business workflows, it’s hard to imagine that they can preserve and enable effective Pegasystems This month, I had the pleasure of sitting down with the Vince Jeffs, Senior Director of Product Strategy – Marketing, & Decisioning at Pegasystems. We spoke extensively about what it means to build -enabled solutions that not only optimize for efficiency, but also maximize empathy and enhance relationships. Forbes:How does Pega integrate empathy into the CRM workflow? Jeffs: “Empathy is really about putting relationships at the heart of your system. You want to develop your system in a way that puts the relationship between you and your customer at the center.  There are a few components to emphasizing this relationship. First and foremost, you have to understand the individuals that you are marketing to, selling to or providing services for. This means that you have to be a good listener, and so in system terms, you have to build systems that can listen wel Show less Read more
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