Cresta Unveils New Advancements That Drive Powerful Business Outcomes [Yahoo! Finance]
PORSCHE AUTOMBL UNSP/ADR (POAHY)
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Source: Yahoo! Finance
PALO ALTO, Calif. April 9, 2024 /PRNewswire/ -- Cresta , the end-to-end generative AI platform for contact centers, today unveiled new human-in-the-loop AI capabilities to improve CX, accelerate revenue growth, and reduce operational costs. These enhancements provide agents with more effective real-time behavioral guidance based on proven results and empower customers to transform traditional quality management from a resource-drain into a true driver of better performance. "Cresta is laser-focused on pushing the boundaries of LLM-powered applications to identify specific agent and customer behaviors that have an enormous influence on core KPIs – these enhancements empower sales and CX leaders to quickly take immediate and targeted actions that really move the needle for their business," said Ping Wu , CEO of Cresta. The following capabilities expand what's possible for human-in-the-loop contact center AI: Behavior Discovery Despite recent advancements in AI-driven interactio
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