Telecom complaints jump 43% as Rogers accounts for one-quarter of grievances, report finds [Globe and Mail, The (Toronto, Canada)]
Rogers Communication, Inc. (RCI)
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Source: Globe and Mail, The
and television services were up 43 per cent halfway through its reporting year. The report by the Commission for Complaints for Telecom-Television Services (CCTS), which measured complaints from customers between Aug. 1, 2023 and Jan. 31, 2024, found an “alarming” rise in those related to overcharges on bills. “We know complaint numbers fluctuate from year to year, from period to period,” said CCTS commissioner and CEO Howard Maker. “But a 43 per cent increase is the kind of increase we don't generally see and it is a cause for concern.” Incorrect charges were the top issue, as customers complained more than 3,000 times about apparent inaccuracies related to their monthly plans. Disclosure issues (2,633 complaints), credit or refund not received (1,942 complaints), quality of service (1,756 complaints) and repair issues and appointments (1,325 complaints) rounded out the top five categories of grievances. Maker said the commission also frequently receives complaints about
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- 4/25/24 - Form 6-K
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- RCI's page on the SEC website