How lenders are transforming loan servicing for the AI/ML, GenAI, and Agentic Era – new Celent report alert [Yahoo! Finance]
Rocket Companies, Inc. Class A (RKT)
Company Research
Source: Yahoo! Finance
Intelligence- How Lenders Are Transforming Loan Servicing for the AI/ML, GenAI, and Agentic Era As financial institutions renovate legacy mainframe-based systems, they face a dual mandate to replace or modernise core servicing technology while embedding AI as a foundational capability. Adoption rates for GenAI and agentic AI are accelerating faster than prior automation waves, increasing pressure on institutions to modernise platform architecture more quickly. The strategic imperative is to modernise and AI-enable in parallel. Institutions upgrading legacy platforms should simultaneously enhance data infrastructure and deploy high-value AI use cases, while those implementing new cloud-native cores must design AI into both incumbent and next-generation environments during transition. Case studies from Rocket Mortgage and a large European Bank (using Sopra Banking Software) illustrate how centralised, governed data architectures enable AI-driven servicing transformation. Why It
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