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Stock impact report

Rue Gilt Groupe Integrates Riskified Identity Intelligence into Its Customer Service Experience

Riskified Ltd. Class A Ordinary Shares (RSKD) 
Company Research Source: Business Wire
Co-innovation brings real-time identity risk insights into CX workflows to fast-track trusted customers and reduce fraud and policy abuse NEW YORK--(BUSINESS WIRE)--Riskified (NYSE: RSKD), a leader in ecommerce fraud and risk intelligence, today announced an innovation-led partnership with Rue Gilt Groupe (RGG), a premium and luxury off-price ecommerce company, to implement risk-aware identity intelligence to transform RGG’s customer experiences. By integrating Riskified’s real-time identity risk scores directly into customer service workflows, RGG is enabling agents to instantly distinguish between loyal members and professional abusers, delivering a better experience for trusted customers while surgically mitigating losses from fraud and abuse.For years, Customer experience (CX) leaders have faced a difficult compromise: offer instant resolution to drive loyalty or implement rigid rules to stop the rising tide of fraudulent refund claims and return abuse. This challenge is amplif Show less Read more
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