Rezolve Ai Warns Generic LLM Chatbots Are Embarrassing Global Brands After The Gap, Inc. Incident
Rezolve AI PLC - Ordinary Shares (RZLV)
Company Research
Source: GlobeNewswire
NEW YORK, Dec. 18, 2025 (GLOBE NEWSWIRE) -- Rezolve Ai (NASDAQ: RZLV) (the “Company” or “Rezolve Ai”), a leader in Agentic Commerce and AI-powered customer engagement, today highlighted recent independent reporting that underscores what the Company believes is an escalating and very public problem for the AI industry: enterprise chatbots built on generic large language models (LLMs) are failing in live, customer-facing environments, often spectacularly. According to an article published this week by The Information, a technology and business news publication, a chatbot deployed on the website of The Gap, Inc., an American clothing retailer, responded to user queries involving sex toys, intimate products and references to Nazi Germany, despite those topics having no relevance to the retailer. The incident reportedly led to an apology being issued to the brand by Bret Taylor, CEO of Sierra AI, which powered the chatbot. The same investigation found additional enterprise chatbots res
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