Charles Schwab Ranks Highest Among DIY Investors in the J.D. Power 2020 U.S. Self-Directed Investor Satisfaction Study for Second Year Running
Charles Schwab Corporation (The) (SCHW)
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Source: Business Wire
Schwab achieves highest scores in Firm Interaction, Account Information, Commissions and Fees, Product Offerings, and Information Resources SAN FRANCISCO--(BUSINESS WIRE)--Charles Schwab has again received the highest ranking among DIY investors in overall satisfaction nationwide in the J.D. Power 2020 U.S. Self-Directed Investor Satisfaction Study. With an index score of 817 on a 1,000-point scale, Schwab scored 31 points above the overall satisfaction industry average, and received the highest scores in the areas of firm interaction, account information, commissions and fees, product offerings and information resources. The firm received this same highest ranking from J.D. Power in 2019.Charles Schwab senior executive vice president of investor services and marketing Jonathan Craig said, “Our efforts over the past year have been focused on expanding access to investing by continuing to lower costs and develop innovative solutions that suit a range of investor needs, from those ea
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SCHW
Earnings
- 10/16/25 - Beat
SCHW
Sec Filings
- 11/20/25 - Form 4
- 11/14/25 - Form 4
- 11/14/25 - Form 4
- SCHW's page on the SEC website