Swisscom Accelerates Sustainability and Innovation with Genesys Cloud [Yahoo! Finance]
SWISSCOM AG S/ADR (SCMWY)
NASDAQ:AMEX Investor Relations:
swisscom.ch/en/about/investors.html
Company Research
Source: Yahoo! Finance
SAN FRANCISCO, April 24, 2024 BUSINESS WIRE Genesys ® , a global cloud leader in AI-powered experience orchestration, today announced that Swisscom AG, a major telecommunications provider in Switzerland has accelerated customer and employee experience innovation while furthering its corporate sustainability objectives by evolving to the Genesys Cloud™ platform. Swisscom is the largest telecommunications provider in Switzerland, with more than 19,000 employees who offer mobile, internet and TV services, as well as comprehensive IT and digital services. A longtime Genesys on-premises customer, Swisscom set its sights on moving its contact center to the cloud as the next step toward creating next-generation experiences that improve customer satisfaction, empower its agents to be more efficient and effective, and support its sustainability initiatives. Swisscom joins a list of leading Swiss organizations that have deployed Genesys Cloud through the Amazon Web Services Europe (Zurich)
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