Australia's Optus blames departure from 'established processes' for emergency calls outage [Yahoo! Finance Canada]
SINGAPORE TELECOM S/ADR (SGAPY)
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Source: Yahoo! Finance Canada
There has been growing outcry in Australia over the glitch, which Optus said occurred during a network firewall upgrade from 12:30 a.m. on Thursday (1430 GMT on Wednesday) until about 1:30 p.m. and potentially impacted 600 customers. The government on Friday said it would investigate the company's "unacceptable" failure, and Optus said the next day it would cooperate with any effort to look into the incident. Optus CEO Stephen Rue said in a statement on Sunday the company's own initial investigation has shown that established processes were not followed on the upgrade. "As to the full technical detail of the network failure, we will need to leave that for the investigation," Rue said. Five customers contacted Optus' call centre to report the outage but their concerns were not escalated, he said. "That is clearly not good enough ... I want to reiterate how sorry I am about the very sad loss of the lives of four people, who could not reach emergency services in their time of
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