Singapore Airlines pays for couple's 'mental agony' after their business class seats broke [USA TODAY]
SINGAPORE AIRLNS UNSP/ADR (SINGY)
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singaporeair.com/en_uk/sg/about-us/information-for-investors
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Source: USA TODAY
The settlement was first reported by and included a refund for the cost of their trip, which was about $1,600 in total. According to the magazine, Ravi and Anjali Gupta's seats were unable to recline automatically during their roughly five-hour flight. A Singapore Airlines spokesperson confirmed the fine to USA TODAY and noted that the Guptas' seats could still recline manually. “Our crew proactively checked in on these customers regularly and offered to manually recline the seat when needed,” a statement from the airline said. “We apologize to Mr and Mrs Gupta for the inconvenience caused by this mechanical issue.” The couple connected through Singapore to travel to Perth, Australia, and the airline said there were no further issues on the second flight. Airline fees and reimbursements are getting heightened attention in the U.S. after the Department of Transportation announced new last week. Zach Wichter is a travel reporter for USA TODAY based in New York. You can reac
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