Singapore Airlines was ordered to pay a couple compensation for 'mental agony' after they complained their business-class seats didn't automatically recline [Business Insider]
SINGAPORE AIRLNS UNSP/ADR (SINGY)
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Source: Business Insider
A consumer-disputes commission found they suffered "mental agony and physical suffering." Singapore Airlines has been ordered to compensate a couple who said their business-class seats malfunctioned, according to local media reports. Ravi and Anjali Gupta flew from Hyderabad, India, to Singapore in May last year — a roughly four-hour flight. They paid 66,750 rupees (about $800) for each business-class seat, India Today, India's most widely read weekly magazine, reported. They filed a legal complaint because the seats' automatic recline feature wasn't working, India Today reported. As a result, the couple complained that they felt like they were treated as economy-class passengers — except for the extra legroom, according to the Deccan Chronicle . They also said they were forced to stay awake throughout the journey as a result. A Singapore Airlines spokesperson told British outlet The Independent that the seats could still be reclined manually. "Our crew proactively checke
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