Canadian companies' AI policies aim to balance risk with rewards [Financial Post (Toronto, Ontario, Canada)]
Sun Life Financial Inc. (SLF)
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Source: Financial Post
TORONTO — When talent search platform Plum noticed ChatGPT sending ripples through the tech world and beyond, it decided to turn right to the source to lay out how staff could and couldn't use the generative artificial intelligence chatbot. ChatGPT, which can turn simple text instructions into poems, essays, emails and more, churned out a draft document last summer that got the Kitchener, Ont.-based company about 70 per cent of the way to its final policy. Article content Article content “There was nothing in there that was wrong; there was nothing in there that was crazy,” Plum's chief executive Caitlin MacGregor recalled. “But there was an opportunity to get a little bit more specific or to make it a little bit more custom to our business.” Plum's final policy — a four-page document building on ChatGPT's draft with advice from other startups cobbled together last summer _ advises staff to keep client and proprietary info out of AI systems, review anything the technology s
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