Canadian companies' AI policies aim to balance risk with rewards [BNN Bloomberg (Canada)]
Sun Life Financial Inc. (SLF)
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Source: BNN Bloomberg
ChatGPT, which can turn simple text instructions into poems, essays, emails and more, churned out a draft document last summer that got the Kitchener, Ont.-based company about 70 per cent of the way to its final policy. "There was nothing in there that was wrong; there was nothing in there that was crazy," Plum's chief executive Caitlin MacGregor recalled. "But there was an opportunity to get a little bit more specific or to make it a little bit more custom to our business." Plum's final policy — a four-page document building on ChatGPT's draft with advice from other startups cobbled together last summer — advises staff to keep client and proprietary info out of AI systems, review anything the technology spits out for accuracy and attribute any content it generates. It makes Plum one of several Canadian organizations codifying their stance around AI as people increasingly rely on the technology to boost their productivity at work. Many were spurred into developing policies by
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