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Stock impact report

Five Guys extends SoundHound AI tie-up on voice ordering [Yahoo! Finance]

SoundHound AI, Inc. - Class A (SOUN) 
Company Research Source: Yahoo! Finance
The voice-based ordering agent developed by SoundHound AI is already in operation at numerous Five Guys locations and has handled more than one million guest interactions. Under the expanded arrangement, franchisees will now have increased opportunity to implement the technology in their own outlets. The system is being used to pick up all incoming calls for orders, including at peak trading times. It reduces missed calls and helps customers place orders faster and with greater accuracy. For employees, the AI ordering tool is intended to minimise call-related interruptions so that staff can devote more attention to tasks inside the restaurant, including food preparation and serving customers on site. Five Guys CIO Zerrick Pearson said: “We're always looking for ways to innovate and make the guest experience as smooth and convenient as possible. “Being able to offer our franchisees a reliable ordering solution that can handle every order — even during our busiest times — has Show less Read more
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