SU Group Successfully Implements Virtual Call Center to Support Growth [Yahoo! Finance]
SU Group Holdings Limited (SUGP)
Company Research
Source: Yahoo! Finance
engineering services company in Hong Kong , today announced it has successfully implemented a Virtual Call Center ("VCC") to support its business growth and further expansion. The advanced system was customized to SU Group's technical specifications and will provide a superior experience to its customers and partners as well as increase their operational efficiency. SU Group has already rolled out access reducing wait times by an estimated 70% and saving an estimated 3,500 personnel hours. The VCC solution utilizes the cutting-edge mobile cloud technologies to digitally streamline the processing of emergency calls, preventive maintenance inquiries and service orders, thereby increasing workflow efficiency and saving significant operator time and expense. Moreover, customers also benefit from a faster response time, with increased readiness and clarity of information and communication. Future-proofing ensures that customer data can migrate whenever new features and enhancements are a
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