TD has moved 9,500 call centre agents home. After the pandemic ends, some may stay there [Financial Post (Toronto, Ontario, Canada)]
Toronto Dominion Bank (The) (TD)
Last toronto dominion bank (the) earnings: 2/27 06:30 am
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Source: Financial Post
TD has moved 9,500 call centre agents home. After the pandemic ends, some may stay there A possible permanent shift to remote work is another signal the pandemic may have long-term ramifications on everything from work to commercial real estate Toronto-Dominion Bank is moving almost all of its call centre employees from 15 different U.S. and Canadian cities to their homes in response to the coronavirus. It has been a logistical challenge to shift more than 9,000 people but it’s working so well Toronto-Dominion may continue to offer it as an option in the future, a signal the pandemic may have long-term ramifications on everything from work to commercial real estate. “Just 30 days ago we couldn’t even imagine having our contact-centre agents working from home,” said Greg Smith, the senior vice president who oversees the centres in North America. “And 30 days from now we will have over 9,000 agents working from home.” The agents work 24/7 to serve Canadian banking, wealth and insurance
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TD
Earnings
- 12/4/25 - Beat
TD
Sec Filings
- 12/5/25 - Form FWP
- 12/5/25 - Form 424B2
- 12/5/25 - Form 424B2
- TD's page on the SEC website