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Can AI Agents Improve Customer Experience? New Survey Reveals Most Enterprises Aren’t Ready to be Autonomous, Despite Optimism

Teradata Corporation (TDC) 
Last teradata corporation earnings: 2/6 04:05 pm Check Earnings Report
Company Research Source: Business Wire
Nearly three out of four leaders believe agentic AI will enhance customer experience, even with implementation challengesMore than 50% of survey respondents anticipate generating at least $1 million in revenue or cost savings from AI for CX initiatives93% report challenges in creating governance for AI initiatives, and data accuracy is another top concern (34%) SAN DIEGO--(BUSINESS WIRE)--In a business landscape where customer experience (CX) is a key differentiator, executives are navigating the complex challenge of harnessing AI to drive meaningful impact. Most leaders see potential in advanced technologies, including agentic AI, with 74% expressing moderate to great confidence in its ability to improve CX. Despite that optimism, they are also grappling with the operational realities of effectively implementing AI technologies. This explains the current paradox: While organizations are ready to invest in cutting-edge AI, they are held back by issues with data access, accuracy, se Show less Read more
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