Everest Group Survey: Majority of Businesses Consider Outsourcing Generative AI Development Amid Concerns Over Data Security, Privacy and Regulatory Compliance
TELUS International (Cda) Inc. Subordinate Voting Shares (TIXT)
Company Research
Source: Business Wire
TELUS International’s GenAI Accelerator in The Innovation Consulting Services Landscape, Q1 2024 Report VANCOUVER, British Columbia--(BUSINESS WIRE)--Many companies are in the process of reviewing their first quarter results, and leaders are particularly focused on innovative ways to enhance customer experience (CX) through generative AI (GenAI) technology while balancing the need for return on their investment. Insights from a survey by Everest Group, supported by TELUS International (NYSE and TSX: TIXT), reveal several trends across industries: nearly half (47%) of the surveyed CX leaders across banking, financial services and insurance (BFSI), telco and media, healthcare, retail and travel industries said that non-voice customer support channels will be a key deployment area for GenAI in the next six to 12 months.However, many enterprises have been hesitant to move their GenAI applications from pilot to production. Data security and privacy, exposure risks and regulatory complia
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News
- TELUS investing $10 billion in Quebec through 2028 to support vital network connectivity, sustainability and innovation [Yahoo! Finance]Yahoo! Finance
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- TELUS investing $17 billion in British Columbia through 2028 to drive innovation and support a greener future [Yahoo! Finance]Yahoo! Finance
- TELUS International (Cda) Inc.'s (NYSE:TIXT) CEO Might Not Expect Shareholders To Be So Generous This Year [Yahoo! Finance]Yahoo! Finance
- TELUS Corporation (NYSE:TU) Q1 2024 Earnings Call Transcript [Yahoo! Finance]Yahoo! Finance
TIXT
Earnings
- 5/9/24 - Beat
TIXT
Sec Filings
- 5/9/24 - Form 6-K
- 5/9/24 - Form 6-K
- 4/15/24 - Form 6-K
- TIXT's page on the SEC website