TELUS International Partners with eGain to Elevate its Contact Center as a Service (CCaaS) Offering with Modern Knowledge Management and AI Functionalities
TELUS International (Cda) Inc. Subordinate Voting Shares (TIXT)
Company Research
Source: Business Wire
Key benefits include up to 50% reduction in agent training time; up to 35% enhancement in first-contact resolution; and up to 70% deflection of agent-assisted service requests VANCOUVER, British Columbia--(BUSINESS WIRE)--TELUS International (NYSE and TSX: TIXT), a leading digital customer experience (CX) innovator has partnered with eGain Corporation (NASDAQ: EGAN), the number one AI knowledge platform for customer service. TELUS International offers the eGain Knowledge Hub™ as an integrated solution as part of its Contact Center as a Service (CCaaS) offering, or as a standalone customer self-serve option, proactively delivering trusted answers and personalized guidance.Modern knowledge management plays a vital role in supporting consistent experiences across live and self-service customer experience channels. The eGain Knowledge Hub™ for TELUS International unifies and orchestrates all the building blocks needed for modern knowledge management—content management, profiled content
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TIXT
News
- TELUS International Becomes TELUS Digital Experience [Yahoo! Finance]Yahoo! Finance
- TELUS International Becomes TELUS Digital ExperienceBusiness Wire
- TELUS to invest $33 million in Montreal [Yahoo! Finance]Yahoo! Finance
- TELUS expands Mobility for Good program to support families in need across Canada [Yahoo! Finance]Yahoo! Finance
- Prepare Employees For GenAI Implementation With A Strategic Road Map [Forbes]Forbes
TIXT
Earnings
- 5/9/24 - Beat
TIXT
Sec Filings
- 5/21/24 - Form 6-K
- 5/9/24 - Form 6-K
- 5/9/24 - Form 6-K
- TIXT's page on the SEC website