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Stock impact report

TELUS International Survey For National Customer Appreciation Day Reveals Consumer Sentiment About the State of Customer Experience [Yahoo! Finance]

TELUS International (Cda) Inc. Subordinate Voting Shares (TIXT) 
Company Research Source: Yahoo! Finance
VANCOUVER, British Columbia, April 18, 2024 BUSINESS WIRE )--Imagine a world where customers literally didn't have to lift a finger to engage with their favorite brands. Many consumers already use basic voice commands with their phones or home assistants, but voice tech in the age of GenAI is poised to revolutionize customer experiences (CX). By replacing texting and click-based navigation with voice-activated apps that feature the ease and fluidity of natural conversation, brands have the opportunity to provide consumers with low-effort and more personalized interactions while simultaneously driving efficiencies within their CX operations. Recent insights from a TELUS International (NYSE and TSX: TIXT) survey, conducted for National Customer Appreciation Day on April 18, highlighted the importance of this opportunity for brands. When asked if they would rather have a more personalized customer experience or one that took less time, 62% of survey respondents chose personalization. Show less Read more
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