TELUS unveils GenAI customer support tool powered by Fuel iX and Microsoft Azure OpenAI Service to enhance customer experience [Yahoo! Finance]
TELUS International (Cda) Inc. Subordinate Voting Shares (TIXT)
Company Research
Source: Yahoo! Finance
customer-accessible GenAI solutions from a Canadian organization. Powered by Fuel iX and Microsoft OpenAI Service, the GenAI customer support tool offers fast, easy and intuitive responses to customer queries, providing a more convenient and seamless digital experience. Since roll-out began, the GenAI support tool has already answered more than 50,000 customer queries, helping 28% more customers find the information they are looking for versus conventional site search on their own. For added convenience, customers with account-specific questions can be directed to TELUS agents who are always available to help with more complex, personalized service requests. "We know our customers value their time and convenience, and we're excited to use the power of generative AI to help them self-serve and make their support experience quicker, easier and more intuitive," said Hesham Fahmy , Chief Information Officer at TELUS. "TELUS is equally committed to our globally-recognized responsible a
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TIXT
News
- TELUS investing $10 billion in Quebec through 2028 to support vital network connectivity, sustainability and innovation [Yahoo! Finance]Yahoo! Finance
- TELUS investing $16 billion in Alberta through 2028 to support growth, innovation and sustainability [Yahoo! Finance]Yahoo! Finance
- TELUS investing $17 billion in British Columbia through 2028 to drive innovation and support a greener future [Yahoo! Finance]Yahoo! Finance
- TELUS International (Cda) Inc.'s (NYSE:TIXT) CEO Might Not Expect Shareholders To Be So Generous This Year [Yahoo! Finance]Yahoo! Finance
- TELUS Corporation (NYSE:TU) Q1 2024 Earnings Call Transcript [Yahoo! Finance]Yahoo! Finance
TIXT
Earnings
- 5/9/24 - Beat
TIXT
Sec Filings
- 5/9/24 - Form 6-K
- 5/9/24 - Form 6-K
- 4/15/24 - Form 6-K
- TIXT's page on the SEC website