T-Mobile Knows Phone Company Customer Service Stinks -- but It Has a Plan [The Motley Fool]
T-Mobile US, Inc. (TMUS)
Last t-mobile us, inc. earnings: 2/6 04:01 pm
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Source: The Motley Fool
The wireless carrier's new strategy to make it less painful for customers to interact with it will be expensive, but CEO John Legere thinks it'll be worth it. Hearing a robot tell you Your call is very important to us, please stay on the line as you sit on interminable hold ranks among everyday life's more frustrating experiences. It's followed closely on the annoyance-generation chart, however, by being told by that same automated voice that The information you need may be on our website, or getting transferred endlessly between service reps who can't fix your problem. T-Mobile ( NASDAQ:TMUS ) CEO John Legere wants to fix that for his cell phone company by replacing the current model with a system that's actually about serving customers, not simply getting them off the phone. To do that, he has launched Team of Experts, which features customer service delivered by real people T-Mobile describes in a press release as a tight-knit team dedicated to you and others in
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News
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- T-Mobile Declares Quarterly Cash DividendBusiness Wire
- T-Mobile (TMUS) Falls More Steeply Than Broader Market: What Investors Need to Know [Yahoo! Finance]Yahoo! Finance
- Dialpad and T-Mobile Elevate Business Communications with Launch of Ai Recaps and Partnership Extension [Yahoo! Finance]Yahoo! Finance
TMUS
Earnings
- 1/25/24 - Miss
TMUS
Sec Filings
- 3/14/24 - Form 4
- 3/13/24 - Form SC
- 3/11/24 - Form 4
- TMUS's page on the SEC website