T-Mobile Knows Phone Company Customer Service Stinks -- but It Has a Plan [The Motley Fool]
T-Mobile US, Inc. (TMUS)
Last t-mobile us, inc. earnings: 2/6 04:01 pm
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Source: The Motley Fool
The wireless carrier's new strategy to make it less painful for customers to interact with it will be expensive, but CEO John Legere thinks it'll be worth it. Hearing a robot tell you Your call is very important to us, please stay on the line as you sit on interminable hold ranks among everyday life's more frustrating experiences. It's followed closely on the annoyance-generation chart, however, by being told by that same automated voice that The information you need may be on our website, or getting transferred endlessly between service reps who can't fix your problem. T-Mobile ( NASDAQ:TMUS ) CEO John Legere wants to fix that for his cell phone company by replacing the current model with a system that's actually about serving customers, not simply getting them off the phone. To do that, he has launched Team of Experts, which features customer service delivered by real people T-Mobile describes in a press release as a tight-knit team dedicated to you and others in
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News
- T-Mobile (TMUS) Q1 Earnings: How Key Metrics Compare to Wall Street Estimates [Yahoo! Finance]Yahoo! Finance
- T-Mobile US (TMUS) Q1 2024 Earnings Call Transcript [Yahoo! Finance]Yahoo! Finance
- UPDATE 1-US FCC approves T-Mobile deal to buy budget provider Mint Mobile [Yahoo! Finance]Yahoo! Finance
- T-Mobile Delivers Industry-Leading Customer, Service Revenue and Profitability Growth in Q1 2024, and Raises 2024 Guidance [Yahoo! Finance]Yahoo! Finance
- T-Mobile Delivers Industry-Leading Customer, Service Revenue and Profitability Growth in Q1 2024, and Raises 2024 GuidanceBusiness Wire
TMUS
Earnings
- 4/25/24 - Beat
TMUS
Sec Filings
- 4/25/24 - Form 8-K
- 4/23/24 - Form 4
- 4/18/24 - Form 4
- TMUS's page on the SEC website