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Stock impact report

Investors frustrated by credit bureau's call centre following CIRO data breach [Advisor.ca (Canada)]

TransUnion (TRU) 
Last transunion earnings: 4/28 06:50 am Check Earnings Report
US:NYSE Investor Relations: investors.transunion.com
Company Research Source: Advisor.ca
frustrating process when signing up for the credit monitoring services that the regulator is paying for. On Jan. 14, CIRO said about 750,000 invest o rs were affected by the regulator's breach detected last Aug. 11, and the regulator began contacting them. Last fall, the regulator had informed affected registrants that their personal information was hacked. CIRO is providing two years of credit monitoring with Equifax and TransUnion. Based on emails received by Investment Executive (IE) from unadvised investors, signing up for TransUnion's MyTrueIdentity service can require several phone call attempts, depending on circumstances. “There is another side to that [data breach] mess: the … incompetency of the people running the solutions offered by CIRO to diminish the impact,” one investor wrote when describing his multiple calls to TransUnion. During the various calls, the investor was told the system was down, or he was disconnected when the call was transferred, or he hung up Show less Read more
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