TTEC Builds Momentum Across Latin America as Leading Retail Banks Turn to the Region for Customer Experience Excellence
TTEC Holdings, Inc. (TTEC)
Last ttec holdings, inc. earnings: 3/4 05:10 pm
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Source: GlobeNewswire
AUSTIN, Texas, Nov. 20, 2025 (GLOBE NEWSWIRE) -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator, continues to expand its footprint and impact across Latin America’s banking and financial services sector, achieving compelling results for some of the world’s most respected retail financial institutions. TTEC has been operating in Latin America and strengthening customer relationships for more than a decade, with seven delivery centers located across Mexico, Colombia, and Brazil. For one major global money transfer service, TTEC’s bilingual team in Colombia retrained and restructured customer support operations, achieving a 17% rise in customer experience scores, a 98% empathy score, and a 15% drop in average handle time. Efficiency gains enabled the company to scale back from 180 full-time equivalents (FTEs) to a more cost-effective 125 FTEs for the support it needed. The success became a benchmark for how process inno
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TTEC
News
- Percepta Announces Leadership Transition as President Karen Gurganious Steps Down; TTEC Executive Thomas Monaghan Named Successor [Yahoo! Finance]Yahoo! Finance
- TTEC Recognized as Enterprise Innovator in HFS Research's Travel and Hospitality Service Provider Ecosystem, 2025 Report [Yahoo! Finance Canada]Yahoo! Finance Canada
- TTEC Recognized as Enterprise Innovator in HFS Research’s Travel and Hospitality Service Provider Ecosystem, 2025 ReportGlobeNewswire
- TTEC Wins Gold for AI-Powered Learning Innovation at Brandon Hall Group Technology Excellence Awards™GlobeNewswire
- TTEC Digital Named a Leader and Star Performer in Everest Group's 2025 PEAK Matrix® for Mid-market Digital Transformation Services [Yahoo! Finance]Yahoo! Finance
TTEC
Earnings
- 11/6/25 - Miss
TTEC
Sec Filings
- 1/8/26 - Form SCHEDULE
- 12/18/25 - Form 4
- 12/17/25 - Form 144
- TTEC's page on the SEC website