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0.00268756998880173 0.0024636058230683 0.0022396416573347 0.00559910414333707 0.00663493840985428 0.00783874580067176 0.00604703247480394 0.0102262038073907
Stock impact report

AI customer service startup Netomi raises $110 million [Yahoo! Finance]

United Airlines Holdings, Inc. (UAL) 
Last united airlines holdings, inc. earnings: 4/30 04:30 pm Check Earnings Report
US:NYSE Investor Relations: ir.united.com
Company Research Source: Yahoo! Finance
Founded roughly a decade ago, Netomi uses artificial ?intelligence to improve customer service for companies including United Airlines, Delta Air Lines, Paramount and DraftKings, said ?CEO Puneet Mehta on the sidelines of Reuters' Momentum AI Summit in New York on Tuesday. Recent advances in large language models that power the likes of ChatGPT have increased expectations for how adeptly bots can solve customer problems, without requiring intervention by a ?human representative. California-based Netomi draws on ?such technology, using AI models from OpenAI , Anthropic and Alphabet's Google, Mehta said. That has allowed Netomi, for instance, to answer more nuanced ?questions in chats via United Airlines' mobile app, such as, “Can I sit with my dog in the exit row,” he said. Customers are “not going there for completely low-complexity items,” Mehta ?said. “They're going ?there for at least medium complexity and ?that's where we are focused.” Reuters was ?unable to determine N Show less Read more
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