How United Airlines' CIO regained customer and employee trust in its tech [Fortune]
United Airlines Holdings, Inc. (UAL)
Last united airlines holdings, inc. earnings: 4/30 04:30 pm
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Source: Fortune
“Our employees and our customers didn't trust our tools,” says Birnbaum, who ascended to the role of senior vice president of digital technology in 2019 and more recently became chief information officer in July 2022. “When I got here, one of the big first issues we really attacked was trust.” The legacy of the airline's three-year stint in bankruptcy, which ended in 2006, meant that much-needed tech investments had been shuffled to the backseat, while mergers like the 2010 acquisition of Continental Airlines had added complexity by creating a hodgepodge of technology systems. Much of the IT team's time was spent just making sure that the technology actually worked reliably, Birnbaum says. One of his first moves was to give United's workforce smartphones and iPads, helping them get out from behind a computer screen and more directly in front of customers. In more recent years, Birnbaum has been able to tackle more complex problems. One important example is “turn”—industry lingo
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News
- 20 Flexible Companies Hiring For Fully Remote Jobs In 2024 [Forbes]Forbes
- UPDATE 1-US lawmakers urge mediation board to help flight attendants reach labor deals [Yahoo! Finance]Yahoo! Finance
- Which airlines have the oldest planes? [Yahoo! Finance]Yahoo! Finance
- US lawmakers urge mediation board to help flight attendants reach labor deals [Yahoo! Finance Canada]Yahoo! Finance Canada
- US lawmakers urge mediation board to help flight attendants reach labor deals [Yahoo! Finance]Yahoo! Finance
UAL
Earnings
- 4/16/24 - Beat
UAL
Sec Filings
- 4/23/24 - Form DEFR14A
- 4/23/24 - Form 8-K
- 4/23/24 - Form 8-A12B/A
- UAL's page on the SEC website