How United Airlines uses AI to make flying the friendly skies a bit easier [Yahoo! Finance]
United Airlines Holdings, Inc. (UAL)
Last united airlines holdings, inc. earnings: 4/30 04:30 pm
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Source: Yahoo! Finance
chatroom coordinating a lot of the work that you, as a passenger, will hopefully never notice. Is there still space for carry-on bags? Did the caterer bring the missing orange juice? Is there a way to seat a family together? When a flight is delayed, a message with an explanation will arrive by text and in the United app. Most of the time, that message is generated by AI. Meanwhile, in offices around the world, dispatchers are looking at this real-time data to ensure that the crew can still legally fly the plane without running afoul with FAA regulations. And only a few weeks ago, United turned on its AI customer service chatbot. Jason Birnbaum, who became United's CIO in 2022, manages a team of over 1,500 employees and about 2,000 contractors who are responsible for all of the tech that makes this happen. "What I love about our business is also is what you hate about the business," he told me in a recent interview. "I was at GE for many years and the appliance business; we coul
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UAL
News
- Passenger who disrupted flight ordered to pay United Airlines more than $20,000 [MSNBC.com]MSNBC.com
- Book excerpt: "You Never Know" by Tom Selleck [CBS News]CBS News
- United Airlines Turns To Generative AI To Help Explain Flight Delays [Forbes]Forbes
- Boom's XB-1 supersonic jet has been authorized to break the speed of sound [Yahoo! Finance Canada]Yahoo! Finance Canada
- Free-range kids are becoming a problem at the airport. What's the solution? [USA TODAY]USA TODAY
UAL
Earnings
- 4/16/24 - Beat
UAL
Sec Filings
- 4/23/24 - Form DEFR14A
- 4/23/24 - Form 8-K
- 4/23/24 - Form 8-A12B/A
- UAL's page on the SEC website