Mishandled baggage report reveals the worst airline offenders [CBS News]
United Airlines Holdings, Inc. (UAL)
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Source: CBS News
A report by the U.S. Department of Transportation analyzed baggage handling on domestic airlines and flights between January and December of 2023. It ranked the airlines based on how many mishandled bags there were per 100 loaded onto the flight. The number of mishandled bags represents the number of check bags that are lost, damaged, delayed, and pilfered, as reported by or on behalf of the passenger, that were on domestic nonstop scheduled flights. When the total amount of bags being handled is considered, even the worst offenders seem to keep the mishandled rate pretty low. Airlines with the most mishandled baggage: United Airlines -- 0.73% mishandling rate. Out of 75 million bags, 551,000 were mishandled. American Airlines – 0.76% mishandling rate. Out of 105 million bags, 800,000 were mishandled. Airlines with the least mishandled baggage: Allegiant Air – 0.19% mishandling rate. Out of 5.6 million bags, 10,500 were mishandled. Southwest Airlines – 0.45% mishandling r
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