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Stock impact report

Best Buy, Macy's, and Kohl's add fees to holiday returns [Yahoo! Finance]

Urban Outfitters, Inc. (URBN) 
Last urban outfitters, inc. earnings: 3/3 04:10 pm Check Earnings Report
US:NASDAQ Investor Relations: investor.urbn.com/investor-relations
Company Research Source: Yahoo! Finance
It takes manpower to process returns, and customers often get angry when they learn that they missed a window or can't get a cash refund because of a lost receipt. Returns mean something went wrong, and retailers do what they can to prevent them. Ideally, that means getting customers the right item in the first place. It also means, for many retailers, making the return policy odious enough that consumers might just keep the item. "Retailers expect 15.8% of their annual sales will be returned this year, which translates to about $849.9 billion," according to a report from the National Retail Federation (NRF) and Happy Returns. That's down slightly from 16.9% and $890 billion last year. Retailers may have lowered the number by changing one key policy, EMarketer reported. "Nearly three-quarters (72%) of retailers now charge for at least some returns, up from 66% last year," the research firm reported. "However, those types of policies carry a cost. Nearly half (47%) of merchant Show less Read more
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