Global Contact Center Workforce Advancements, with Spotlight on Calabrio, CallMiner, Cisco, NICE, Verint, Zenarate and Zoho [Yahoo! Finance]
Verint Systems Inc. (VRNT)
Last verint systems inc. earnings: 3/31 04:05 pm
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US:NASDAQ Investor Relations:
verint.com/investor-relations/index.html
Company Research
Source: Yahoo! Finance
The report defines workforce optimization (WFO) as a strategy to integrate disparate contact center workforce applications, monitor and analyze customer and agent interactions, and automate processes to optimize resources. WFO is an important segment of the contact center industry because it drives performance, agent engagement, and an improved customer experience (CX). Improving employee experience (EX) is a critical part of a WFO strategy. This has been a longstanding effort within customer care because the contact center industry has traditionally had high employee turnover (agent churn). Efforts are well underway to address churn for multiple reasons, including the cost of replacing and training agents, the loss of more seasoned, knowledgeable agents (and that knowledge with them), and the direct impact that unhappy agents can have on customer interactions. Inclusive to WFO are complementary functions under a smaller umbrella of workforce engagement management (WEM) that focu
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VRNT
News
- Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes [Yahoo! Finance]Yahoo! Finance
- Verint Wins an Eight-Digit Contract to Deliver AI Business OutcomesBusiness Wire
- Cognyte: Appears Fully Valued, Hold For Now [Seeking Alpha]Seeking Alpha
- Global Gamification Market Size To Exceed USD 96.2 Billion By 2033 | CAGR of 23.56% [Yahoo! Finance]Yahoo! Finance
- Verint AI-Powered Platform Secures Top Honor for "Best Use of AI" at 2024 CX Awards [Yahoo! Finance]Yahoo! Finance
VRNT
Earnings
- 3/27/24 - Beat
VRNT
Sec Filings
- 4/24/24 - Form 4
- 4/24/24 - Form 4
- 4/24/24 - Form 4
- VRNT's page on the SEC website