Verint TimeFlex Bot Leverages AI to Revolutionize Contact Center Agent Scheduling [Yahoo! Finance]
Verint Systems Inc. (VRNT)
Last verint systems inc. earnings: 3/31 04:05 pm
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Source: Yahoo! Finance
MELVILLE, N.Y., March 19, 2024 BUSINESS WIRE Verint ® (NASDAQ: VRNT), The Customer Engagement Company ® , today announced the launch of the Verint TimeFlex Bot to redefine agent scheduling flexibility in the contact center, dramatically elevating employee experience (EX) and reducing manual effort for scheduling changes by supervisors. The Verint TimeFlex Bot is one of many Verint bots powered by sophisticated artificial intelligence (AI) models now available on the Verint Open Platform. The TimeFlex Bot leverages AI with workforce management (WFM) forecasts. The result is a frictionless agent scheduling process that improves work/life balance for agents, reduces managerial review and approval time, and generates tremendous ROI for contact centers. "Life has an inescapable way of throwing the unexpected at all of us. Agents today want flexibility and control to balance their work schedule with their changing personal and family needs," said Verint's David Singer, global vice pres
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VRNT
News
- Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes [Yahoo! Finance]Yahoo! Finance
- Verint Wins an Eight-Digit Contract to Deliver AI Business OutcomesBusiness Wire
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- Verint AI-Powered Platform Secures Top Honor for "Best Use of AI" at 2024 CX Awards [Yahoo! Finance]Yahoo! Finance
VRNT
Earnings
- 3/27/24 - Beat
VRNT
Sec Filings
- 4/24/24 - Form 4
- 4/24/24 - Form 4
- 4/24/24 - Form 4
- VRNT's page on the SEC website