The Customer Experience Just Got Smarter with New Verizon Artificial Intelligence-Based Tools
Verizon Communications Inc. (VZ)
Last verizon communications inc. earnings: 4/24 07:30 am
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US:NYSE Investor Relations:
verizon.com/about/investors
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Source: GlobeNewswire
NEW YORK, Jan. 14, 2019 (GLOBE NEWSWIRE) -- Verizon today launched a world-class suite of solutions that blends human and artificial intelligence to enhance the customer engagement experience. Digital Customer Experience (CX) is an end-to-end managed service that deploys automation into enterprise and business owner’s customer experience tools. Through Digital CX, consumers who contact a business – whether on social media, chat, email, text, or over the phone – will receive personalized experiences based on past interactions that are delivered through a mobile-first interface; allowing customer service representatives to access information seamlessly between platforms 24/7. The solution provides a deliberate method of collecting insights, learning from them, and quickly developing efficiencies. “Every year, the experiences people have with business are becoming more personalized and tailored. Consumers increasingly want digital and intuitive self-serve support options on the chann
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- 4/22/24 - Beat
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Sec Filings
- 5/6/24 - Form 424B2
- 5/6/24 - Form 424B2
- 4/30/24 - Form DEFA14A
- VZ's page on the SEC website