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Stock impact report

Yellow.ai launches generative AI-powered Email Automation for instant and scalable customer support [Yahoo! Finance]

Waste Connections, Inc. Common Shares (WCN) 
Last waste connections, inc. common shares earnings: 2/12 04:10 pm Check Earnings Report
US:NYSE Investor Relations: wasteconnections.investorroom.com
Company Research Source: Yahoo! Finance
SAN MATEO, Calif. Feb. 28, 2024 /CNW/ -- Yellow.ai, a global leader in generative AI-powered customer service automation, today announced the general availability of Email Automation to effectively manage high volumes of email-based support inquiries. The solution leverages generative AI to autonomously handle 80% of incoming email queries, ensuring quick and accurate responses around the clock. Seamlessly supporting multiple languages, it integrates with Yellow.ai's omnichannel customer service platform, delivering a comprehensive and personalized support experience. Despite many consumers preferring email for customer service, businesses often struggle to manage email inquiries efficiently. With consumers reporting instances of being ignored and agents failing to address queries adequately on the first interaction, the financial ramifications of poor service are significant. The sheer volume of support queries on emails underscores the critical need for email automation solutions Show less Read more
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