Peoples Gas receives top regional score in national utility study focusing on brand trust and customer engagement
WEC Energy Group, Inc. (WEC)
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Source: PR Newswire
CHICAGO, Jan. 29, 2020 /PRNewswire/ -- Peoples Gas earned the highest score among Midwestern natural gas utilities in a 2019 national customer satisfaction survey conducted by Escalent, a top human behavior and analytics firm.The Cogent Syndicated Utility Trusted Brand & Customer Engagement Residential study tracks the performance of the 140 largest electric, natural gas and combination electric/natural gas utilities in the U.S. in brand trust, product experience and service satisfaction.Peoples Gas achieved the highest Engaged Customer Relationship (ECR) score among natural gas utilities in the Midwest, earning 763 out of 1,000 points. The company ranked fourth nationally among natural gas utilities."Our research finds that Peoples Gas is among the industry's best on engaging customers with world class service, caring about the communities they serve and providing customers options that add real value," said Chris Oberle, senior vice president at Escalent."It's an honor to be recogni
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