How Experience Management Helps Organizations Succeed In An Experience Economy [Forbes]
Qualtrics International Inc. - Class A (XM)
Company Research
Source: Forbes
The pandemic offered new opportunities to design and improve experiencesgettyJay Choi, Chief Product Officer, QualtricsOn June 17th, 2020, I walked into Trader Joe’s after waiting in line for 45 minutes. It was the first time I’d stepped out of my house in 107 days. Since the pandemic hit, I had managed to do everything virtually, from working to grocery shopping — and the world felt a little alien.Every experience around me had changed: work, shopping, entertainment, even my health experience had changed. And it wasn’t just me. Those experiences had changed for hundreds of millions of people around the world, too.In fact, the pandemic forced every organization to find new ways to operate. Over80% of all businesses in the United Statesnow 44% dodigital product adoption acceleratedUnfortunately, not all businesses were able to adapt to the new environment. But there were a handful of organizations that survived and, dare I say it, even thrived during the pandemic. And I’m not talking
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