Yelp Publishes 2023 Trust & Safety Report [Yahoo! Finance]
Yelp Inc. (YELP)
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Source: Yahoo! Finance
More than 23,600 inappropriate reviews were prevented from publishing on Yelp due to a new system that uses LLMs to flag potentially inappropriate reviews for evaluation by the platform's moderators SAN FRANCISCO, February 28, 2024 BUSINESS WIRE Yelp Inc. (NYSE:YELP), the company that connects people with great local businesses, today released its annual Trust & Safety Report , providing insights into the extensive measures the company took in 2023 to mitigate attempts to mislead consumers, including efforts that were orchestrated off of Yelp. The report provides information on how Yelp's automated recommendation software helps surface the most reliable and helpful reviews; how the company combats compensated and incentivized reviews through various efforts, including an index of Consumer Alert recipients ; the extensive work to remove inappropriate content and bad actors with new technology leveraging large language models (LLMs); how Yelp moderates business pages that gain public
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