OdinAnswers Provides Free Customer Health Monitor Service to Help Business Leaders Better Understand Impacts of COVID-19 Crisis on Customers
Zendesk, Inc. (ZEN)
Last zendesk, inc. earnings: 4/30 04:16 pm
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Source: PR Web
FAIRFIELD, Conn. (PRWEB) April 13, 2020 OdinAnswers, a customer insights company, today announced the launch of Customer Health Monitor, a free weekly report delivering crucial insights to business leaders, providing them with a deeper understanding of how the crisis is impacting their customers. Fueled by feedback, Customer Health Monitor analyzes customer comments and feedback in support channels, surveys and reviews. Measuring and tracking key signals like anxiety, trust and cancelations, it provides leaders with a clearer view as to how the crisis is affecting their customers. By including data from the prior 12 months, businesses can see how they have been impacted over recent months and anticipate how they might be further impacted in the weeks and months ahead."The health of business depends on the health of customers, and during a crisis, business leaders often lack the visibility needed to make key decisions," says Andy Greenawalt, OdinAnswers' Co-Founder and CEO. "Our custo
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