Zendesk Offers Instagram Messaging for Businesses
Zendesk, Inc. (ZEN)
Last zendesk, inc. earnings: 4/30 04:16 pm
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Source: Business Wire
Businesses Can Now Handle Instagram Messaging Requests at Scale with Zendesk SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today announced the addition of Instagram messaging to its customer support offering. This means businesses can now provide customer service on Instagram from directly within Zendesk. As a leader in messaging for customer service, this aligns with the company’s continued investment in new social messaging channels and a new, modern workspace for businesses to connect, engage and transact with customers.The Messenger API for Instagram offers support for businesses to efficiently manage customer service inquiries that come over Instagram messaging. With this API, companies can have rich, seamless conversations with customers who respond to stories, start DMs, and more. For example:A retail company that receives a direct message from a customer about the status of their order can reply to the customer quickly with accurate information about the shipme
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