Serenova Launches Skylight for CRM: CCaaS Integration for Salesforce and Zendesk
Zendesk, Inc. (ZEN)
Last zendesk, inc. earnings: 4/30 04:16 pm
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Source: PR Web
AUSTIN, Texas (PRWEB) March 07, 2018 Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider, today released Skylight for CRM with key integrations to Salesforce and Zendesk. The all-new agent experience, included in the latest release of CxEngage, embeds omnichannel interaction and routing capabilities directly into the customer relation management solution (CRM) to provide agents a single workspace for supporting customer interactions. By combining the advanced CRM functionality and data exchange between Serenova and leading CRM platforms from Salesforce and Zendesk, agents gain the ability to respond to customers based on their full history in any channel - or pivot seamlessly from one to another, as needed, to improve the customer experience.Customers are increasingly connecting with businesses via digital channels such as chat, mobile applications, SMS, or social media like Facebook Messenger. However, agents struggle with multiple syste
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