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Stock impact report

Who's the best in the customer service business? Consumers sound off on companies. [USA TODAY]

ZoomInfo Technologies Inc. (ZI) 
Company Research Source: USA TODAY
Plant-A Insights Group, in collaboration with USA TODAY, presents America's Customer Service Champions 2024. It recognizes industry leaders in customer service across 67 sectors, including service providers, brick-and-mortar retailers, and online stores. America's Customer Service Champions 2024 highlights companies that excel in delivering the best customer experience based on a broad set of metrics, and provides consumers with guidance they can use as they select where they want to spend their time and money. Champions were chosen through a confidential online survey of more than 33,000 U.S. consumers who provided over 519,000 company reviews. They evaluated businesses and providers according to the overall customer experience as well as the quality of service delivery across seven key categories that are important to consumers. Respondents reviewed companies that they had personal interactions with in the past three years, ensuring the relevance of the findings. The Plant-A Show less Read more
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